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Legal Eye’s Compliance Helpline gives law firms access to experienced legal-sector risk and compliance advisers by telephone and email.
The service provides flexible support when your team needs practical guidance on day-to-day compliance queries, unfamiliar issues or matters requiring an independent perspective.
It can provide additional support to COLPs, COFAs, MLROs, managers and other members of staff with risk and compliance responsibilities. Time spent providing advice is recorded and billed monthly within parameters agreed with your firm.
When the Compliance Helpline can help
How the Compliance Helpline works
1. Agree the arrangements: We agree the scope, authorised contacts and billing parameters with your firm.
2. Submit your query: Contact the Legal Eye team by telephone or email when assistance is required.
3. Receive practical guidance: An experienced adviser considers the matter and provides proportionate guidance.
4. Monthly billing: Time spent providing advice is recorded and billed monthly within the agreed parameters.
Types of queries we can support
The Compliance Helpline provides practical guidance across a range of legal-sector risk and compliance matters, including:
- Anti-money laundering and financial crime
- SRA and CLC regulatory obligations
- Client care and complaints handling
- Data protection
- Compliance policies and procedures
- Risk management and governance
- COLP and COFA responsibilities
How the Compliance Helpline is billed
Time spent providing advice through the Compliance Helpline is recorded and billed monthly. The scope of support and billing arrangements will be agreed with your firm before the service begins.
Guidance from experienced compliance professionals
Helpline support is provided by members of Legal Eye’s wider team of experienced legal-sector risk and compliance professionals. Our advisers understand the practical challenges faced by regulated law firms and provide clear, proportionate guidance.
Discuss Compliance Helpline Support
Frequently Asked Questions
Who can use the Compliance Helpline?
The Compliance Helpline can be used by COLPs, COFAs, MLROs, managers and other members of staff with risk and compliance responsibilities.
How can we submit a query?
Queries can be submitted to Legal Eye by telephone or email. An experienced adviser will consider the matter and provide clear, practical guidance.
What types of compliance queries are covered?
The Compliance Helpline can provide support with a range of risk and compliance matters, including:
- Anti-money laundering and financial crime
- SRA and CLC regulatory obligations
- Client care and complaints handling
- Data protection
- Compliance policies and procedures
- Risk management and governance
- COLP and COFA responsibilities
How is the service billed?
The time spent providing advice is recorded and billed monthly. The scope of the service and billing arrangements will be agreed with your firm before the service begins.
