Client care is one of the most important aspects of working in a law firm – without clients, there will be no business. The SRA and CLC have specific requirements for client care, so it is important that staff know exactly what is required to provide an excellent experience for the client.
Our ‘Vulnerable clients’ Academy module includes:
- What is a vulnerable client?
- Mental capacity
- Equality and diversity
- Safeguarding
- Steps you can take
Our ‘Customer service and complaints handling’ Academy module includes:
- The importance of brand and reputational management
- Engaging in customer experience
- Service recovery
- Learning opportunities
Online risk training designed specifically for law firms
The Academy is an online training platform which has been developed specifically for law firms. Covering the essential elements around preventing risk its topics are designed to ensure that all staff receive thorough and effective training.
More information
Don’t forget to look at our Resources tab for extra information as well as our Consultancy Services tab for information about our face to face Client Care training.
Use our client care templates to make sure your firm is up to date and compliant with the latest regulatory and legislative requirements. Our templates are regularly reviewed and updated as necessary when there is a change in regulation, legislation or best practice guidance. Look out for our New and Updated documents which are labelled below.
[table “22” not found /]Browse our selection of supplementary client care resources below – we add to these regularly and have lots of new resources currently in development which will be here soon.
Podcast – Listen to our latest podcast for hints and tips on improving your firm’s complaints handling: all in less time than it takes to make a cup of tea!
Webinar – Complaints Handling for Law Firms – Part 1 A focus on Regulation
Webinar -Complaints Handling for Law Firms – Part 2 Reducing the occurence of complaints
Work with a Legal Eye Associate who will provide sound knowledge and a selection of practical solutions for your firm to comply with ever-changing regulatory framework. Browse our paid-for consultancy services below and get in touch if you have any questions or require more information.