Delivered live and exclusive to your firm, our training helps ensure your teams are aware of meeting the requirements of your regulator when it comes to complaints.

What’s included?

This 60-minute online session will cover key topics including

• How to manage client expectations
• The importance of effective communication
• What to do when things go wrong
• How to respond to negative feedback
• Why receiving a complaint can be a good thing.

Your teams will learn that with the right approach, firms can resolve issues early, reduce risk, and turn dissatisfaction into trust.This course is ideal for all staff members and will be tailored to your firm.

A recording of the training and a copy of the slides will be provided. These can be shared with any registered staff who were unable to attend, so they can complete the training at a later date and stay compliant.

Our Complaints Handling training provides the critical expertise required to navigate the complaints process with confidence, ensuring your team is fully equipped to meet their obligations and protect your firm.

To get started call 0203 051 2049 or email [email protected]

Related article: Complaints Handling For Law Firms – Best Practice Guide